Shipping policy

Shipping

Most items are ready-made; custom pieces are made to order and handcrafted. Creation time for custom orders can take up to 14 business days unless a product page states otherwise. Often pieces are ready sooner, frequently within a week. If you have a deadline, please contact me to discuss options. I do not offer rush service for custom orders — each piece is handcrafted after the order is submitted, and your patience is appreciated.

If you need a non-custom (ready-made) item delivered sooner, expedited shipping is available at the buyer’s expense.

All U.S. purchases include tracking and carrier-provided insurance. I ship via UPS and USPS to minimize transit time and reduce the risk of damage. However, accidents can occur; all items are insured for their full value.

If your item arrives damaged, contact me immediately at Mysticrootsllc@gmail.com. Include photos of the damaged packaging and item so I can assist with a claim.

International Orders

All customs duties and import taxes are the customer’s responsibility. I will not mislabel shipments as gifts. International orders are shipped insured.

If your country isn’t listed in the shipping-rate information, email me with your address details and the item you’re interested in; I provide a shipping quote and, when possible, a link to complete the purchase.

I do not ship to package-forwarding companies and reserves the right to refuse any sale.

Note: International shipments refused due to high import taxes are typically not returned by postal services. Please confirm your country’s import charges before ordering.